General Frequently Asked Questions
Knowledge Base
Known Issues
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Required Components and Settings
Required Components
X11 for Apple OS X (Intel-based computers) - This software is provided by Apple and used by the Northstar™ network. It is also available on your Apple installation disks as an optional installation feature.
X11 for Apple OS X (Tiger 10.4 or later) - This software is provided by Apple and used by the Northstar™ network. It is also available on your Apple installation disks as an optional installation feature.
X11 for Apple OS X (Panther 10.3) - This software is provided by Apple and used by the Northstar™ network. It is also available on your Apple installation disks as an optional installation feature.
Java for Intel based systems - Java 2 Standard Edition (J2SE) 5.0 Release 4 delivers improved reliability and compatibility for Java 2 Platform Standard Edition 5.0 on Mac OS X v10.4.5 and later.
Java 2 Platform Standard Edition (J2SE) 5.0 - Java 2 Standard Edition (J2SE) 5.0 Release 4 delivers improved reliability and compatibility for Java 2 Platform Standard Edition 5.0 on Mac OS X v10.4.5 and later.
Java 2 Platform Standard Edition (J2SE) 5.0 for Intel Based Systems - Java 2 Standard Edition (J2SE) 5.0 Release 4 delivers improved reliability and compatibility for Java 2 Platform Standard Edition 5.0 on Mac OS X v10.4.5 and later.

Required Settings
Java must be enabled. Accept Sun Certificate, make sure X11 is open.
Display settings should be set to “millions.”
X11 settings should be set at “from display.

Recommendations
For better viewing experience and improved features please allow cookies and turn on javascript in your browser. Please refer to your browser help section on how to enable these features. Although our site supports many popular browsers, northstaraccess.net is best viewed on Safari. It can also be viewed on Microsoft® Internet Explorer 5.5 or higher, Firefox 1.x or higher and Opera. Certain content may require plug-ins to be installed. We also recommend that your browser has the latest updates.
System Recomendations - Mac Users
- Mac OS 9.X, Mac OSX (Panther)
- Browsers: Mac OS9: IE 5.1 / Mac OSX Panther: IE 5.2, Safari 1.x, FireFox 1.x
- display: nonenonenoneMinimum Resolution 1024x768; Set Colors to Millions
- 128 MB RAM (256 MB recommended)
- 800MHz CPU (1GHz recommended)
- Plug-ins: Flash 8, Shockwave 7, Windows Media® Player 9, QuickTime® 5, QTVR, Acrobat® Reader 5
- Minimum connection speed: 200Kbps (300Kbps Recommended)
System Recomendations - PC Users
- Windows® 98, 2000, XP
- Browsers: Microsoft Internet Explorer 5.5 or later, AOL® 8 or later, Mozilla Firefox® 1.x or later
- display: nonenonenoneMinimum Resolution 1024x768; 32-bit color depth recommended
- 128 MB RAM (256 MB recommended)
- 800MHz CPU (1GHz recommended)
- Plug-ins: Flash 8, Shockwave 7, Windows Media® Player 9, QuickTime® 5, QTVR, Acrobat® Reader 5
- Minimum connection speed: 200Kbps (300Kbps Recommended)
Plug-Ins
The Northstar™ web site uses Flash® and QuickTime® applications which provide multimedia capabilities and interactive demos.. If they are not already installed on your computer, we recommend downloading the following plug-ins.
Downloads
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