Log into the Northstar Desktop™ and select the “User Profile” menu option. From there, change the password in the password field to your new password and press “Update Profile.” (NOTE: You may see an error message after this step; however, this is a false message. Your password was correctly changed.) At that point, you can log out and then log back in using your updated password.
If you lost your password please contact the Northstar™ support team via email northstar@truenorthtechnology.com or by phone at (866) 253-5988, ext. 5008 for account verification and password reset.
How do I change my password? 
